FREQUENTLY ASKED QUESTIONS
Welcome to Coin Solutions
Q: Which products can you repair
A: We are able to repair most Coin changegivers ,Acceptors and note readers used in Vending ,car parking and amusement applications. Just ask with your specific requirement.
Q: Do you supply Payment systems.
A: We supply both New and refurbished equipment ,and can normally offer next day delivery if required. Products come with either full manufacture warranty or Coin Solutions guarantee
Q: How long does it take to turnaround repairs
A:We normally operate on 3-5 working days. If you are urgent we will try and return units sooner using next day courier
Q: Do you offer collection/delivery service to save using courier
A:We have our own driver/van collection routes that are normally same day each week. If you are close to one of these routes we do not charge for this service
Q: Can we get technical support from you.
A: We have dedicated technical support (option1 when telephoning)Otherwise submit a request on the contact page and we will rely asap.
Q: Can you update yet for the new £1 coin
A: We are already updating some products for the New £1 coin. See the news page for the latest information and how this may affect the products you use.
Q: How do we update for New Polymer bank notes.
A:Speak to one of our team who will be happy to discuss your specific product requirement
Q: Do you accept payment by card if I am a new customer
A: Yes we do , phone Mel (option 3) who will process your card payment